Part of the iHRIS family of health workforce data solutions

Maintained & operated by IntraHealth International

Use Cases

Ministries of health

Ministries of health are using mHero to rapidly interact with health workers, many of whom are stationed in remote and hard-to-reach places. Ministry officials can directly send and receive texts to and from their staff in the field. They can communicate in real time about emergencies, trainings, and routine data collection, among other things. 

We support mHero users at the ministry through all stages of implementation, from setting up the platform and developing workflows to using data collected for decision-making. mHero gives ministry officials access to send and use important, timely information that can help them better support health workers and improve health services.

Health workers 

Health workers benefit from using mHero by receiving important information from ministry of health officials when they need it. They can also communicate their own needs in real time, so health officials can respond accordingly. This two-way communication can help health workers improve their jobs and provide higher-quality care to patients. And in the middle of a public health emergency, it can help health workers protect themselves and save lives.

mHero also allows health workers to routinely report data to the ministry, resulting in the recording of more accurate service delivery statistics at the central level. Health workers use their own mobile phones for communicating through mHero. No smartphones or tablets are needed.  

Health information system community

mHero is not a single system. It is the interoperability of multiple systems working together to facilitate two-way communication between ministries of health and health workers. Interoperability simply means that the systems can communicate and understand each other. This allows data in one system to be interpreted by another system. By working together, more powerful and valid information is available to inform important decision-making and improve health care delivery.

Interoperability is made possible by using standards. These standards are the language that computer software systems use to communicate with each other. mHero adheres to the Care Services Discovery standard which answers the following questions:

  • Who is a health worker?
  • At which facility is a health worker posted?
  • What services is a health worker providing?
  • Who employs the health worker?

Other standards that will soon be supported by mHero are the Mobile Alert Communication Management standards, which describe how alerts can be sent across the health system for client care reminders and crisis and emergency response, and the Aggregate Data Exchange standard for routine reporting of service delivery data and disease surveillance at the facility, district, and national levels.