Part of the iHRIS family of health workforce data solutions

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Toolbox & Resources


 

Marketing tools

Title: mHero  Brochure (general)
Language:
English, French

Description: This brochure provides a brief description of mHero, the advantages of using mHero, and mHero’s capabilities. Additionally, the brochure describes the technology supporting mHero and provides background on the platform’s beginnings. The audience for this brochure includes donors and implementing partners. 

Download Brochure in English and French

Title: mHero Brochure for Health Workers
Language:
English 

Description: This brochure provides a brief description of what mHero is, the benefits of mHero, how to use mHero, the capabilities or mHero, and contact information for those involved with mHero at the country level. The primary audience for this brochure is health workers. The text and content of this brochure can be adapted to fit the needs of your country.

Management tools can help to improve and enhance your mHero platform. These tools are currently used by mHero teams implementing the platform. The tools can be adapted and refined to meet your needs.

Already-developed mHero workflows provide you with not only the content for your mHero messages but also an opportunity to see what kinds of information can be collected through mHero. An mHero workflow is a sequence of SMS text messages on a specific topic, developed to be sent between two parties, typically someone at the central level/ministry of health and health workers in the field. 

Download Brochure 

Title: mHero Talking Points
Language:
 English
Description:
 These talking points summarize mHero’s origins, component technologies and functions. They can be used as a quick reference, to supplement a presentation or as a hand-out for an event.

Download talking points

Title: mHero Overview PowerPoint
Language:
English
Description: This presentation can be used to introduce Ministries of Health, donors, and implementing partners to mHero. It provides an overview of the platform, descriptions of mHero component technologies and a step by step overview of the process for sending SMS. It also lists resources needed for implementing the platform and gives examples of use cases from Liberia. 

 View PowerPoint


 

Planning tools

Title: Sample Data Sharing Agreement
Language:
English, French

Description: A data-sharing agreement specifies what information will be shared and how it will be used. This document provides draft language for creating a data-sharing agreement between a ministry of health and an implementing partner to make iHRIS interoperable with other programs such as DHIS 2. This agreement should be presented to a ministry for approval and signatures prior being signed by the implementing partner. 

Download agreement in English and French

Title: Proposal Template for Requesting a Short Code from a Mobile Network Operator (MNO)
Language: 
English; French

Description: This template is a sample letter implementers can send to mobile network operators (MNOs) requesting a short code to bind the RapidPro server to the MNO server. The letter describes mHero’s background, the purpose of the short code, how the short code will be financed, and the benefit of the short code to the MNO. This letter can be adapted by implementing countries and partners for the MNO(s) from which they wish to obtain short codes. 

Download template in English and French

Title: A Practical Guide for Engaging with Mobile Network Operators in mHealth for Reproductive, Maternal, Newborn, and Child Health
Language: 
English

Description: This tool guides mHealth service providers through the process of engaging with mobile network operators (MNO) to plan for and implement mHealth programs. mHealth service providers are advised to engage with MNOs to negotiate message rates and reduce or eliminate costs for the end users of their programs to plan for sustainability. The guide provides advice on how to generate buy-in from MNOs, make a business case for partnership, and understand the assets of both MNOs and mHealth service providers. The guide was produced by the World Health Organization and the United Nations Foundation. 

View Guide


 

Utilization tools

 

Title: Calendar of International Days
Language:
English; French

Description: This calendar of internationally recognized days related to health can be used to schedule annual messaging campaigns to health workers to boost morale and engagement. 

Download calendar in English and French

Title: mHero Use Case Planning, Implementation, and Monitoring Tool
Language: English

Description: This Excel document is comprised of worksheets regularly completed by the mHero team to keep track of the status of the many workflows they manage. There is a “Use Case Request” worksheet to log all use case requests coming to the team, a “Use Case Tracker” worksheet to monitor each of the workflows sent out by the mHero team, including information such as the number of expected recipients and whether the work flow is reoccurring, and a series of blank “Use Case” worksheets to monitor the specifics of each workflow, from its development through implementation and monitoring.

Download tool

Title: mHero Use Case Request Form
Language: English

Description: This form is completed by staff within the ministry of health who wish to develop and initiate an mHero workflow. The form should be submitted to the mHero team to begin the process of creating a new workflow. The mHero team will then schedule a consultation with the staff to draft the workflow, ensuring that the workflow meets their data-collection needs. 

Download form

Title: mHero Operational Plan Template
Language: English
Description
:  The mHero Country Operational plan is an Excel document comprised of worksheets to be completed by the mHero team when planning activities and timelines for implementation. mHero management teams can adapt this document to their needs to help support their mHero implementation. This tool includes a timeline for overall implementation with illustrative activities, and a stakeholder matrix, which can be used to document the stakeholders involved in the project and the manner and schedule for sharing project information with them.


Download Operational Plan

mHero SOP Template
Language:
 English
Description: The purpose of this Standard Operating Procedure (SOP) is to provide guidance to the Ministry of Health in the operations  of the mHero platform and to ensure consistency in the process of implementation. These SOP provide detailed information on the purpose and scope of mHero, programmatic definitions and prerequisites necessary for successful implementation. The SOP also provide an overview of key mHero roles and responsibilities, and provide very detailed central level operating procedures. The SOP should be adapted to the implementing country and reviewed quarterly to make updates and revisions. Also included is an SOP Quick Guide, which provides an introduction to what a Standard Operating Procedure (SOP) is and its importance when thinking about mHero.

 
Download standard operating procedure template in English
Download SOP Quick Guide

Title: Sample mHero Short Health Worker Survey
Language: English

Description: This survey was developed to conduct a baseline assessment to document health worker knowledge of, opinions about, and experiences with mHero. Surveying health workers about their experiences with mHero provides implementers with valuable information that can be used to improve the system. This short survey can be adapted to meet individual project needs and can be conducted over the phone.

Download survey

Title: Sample mHero MOH Staff Survey
Language:
English
Description:
This mHero Staff Survey can be used to assess MOH staff knowledge of, opinions about, and experiences with using mHero. Surveying MOH staff about their experiences with mHero can help mHealth service providers understand how MOH staff are using mHero, how useful staff feel mHero is, and how mHero could be improved to fit their needs. This short survey can be adapted as needed.

Download survey

Title: mHero Workflow Development Tips
Language:
English; French
Description: This document provides advice for how to develop workflows in mHero. These workflow development tips will help users design workflows that will help generate appropriate responses from health workers. Careful workflow development will enable mHero users to gather the data needed to decisions.

Download tips in English and French

Title: mHero Suggested IT Procurement List
Language: English
Description: This document contains a description of the IT equipment needed to implement mHero. The list contains both essential and optional items, as well as things to consider when deciding where the equipment should be stored. 

Download list

Title: mHero Sample indicators
Language: English
Description: This list of indicators can be used to monitor progress during program implementation or to evaluate the platform on a yearly basis. The indicator table includes indicator definitions, units of measure, sources of data, information on data disaggregation, and a reporting schedule. 

Download indicators

 Title: External Partner Mapping Template
Language: 
English 
Description: The External Partner Mapping Template is an Excel spreadsheet that can be used in planning for mHero. The table compiles information about potential partners for mHero, their current roles in HIS and ICT, and their potential roles in mHero implementation.

Download Template

Title: mHero Analysis Template
Language:
English
Description: This template can be used to provide Requestors with a high-level analysis of data obtained through mHero. It provides a space for action items coming out of the analysis to be identified and contains a table where health workers’ responses can be summarized by question for deeper analysis. Together with the mHero Use Case Response Report Template, this template can be used to provide Requestors with a holistic overview of the data collected through the platform.

Download Template

Title: mHero Use Case Response Report Template
Language:
English
Description: This template can be used to provide Requestors with an overview of the results of a use case, including spaces to list the response rate and other information such as the cadre, location and facility corresponding to the health workers communicating through the platform. This template should accompany the mHero Analysis Template to provide Requestors with an overview of the results of their use case.

Download Template

Title: mHero Terms of Reference
Language:
English
Description: This document describes examples of different positions and teams used to manage, oversee, and implement mHero. Each description of the position or team includes roles and key responsibilities. These sample TORs can be modified to fit the structure and needs of your organization and mHero implementation. Additionally, new TORs can be created using the basic template these TORs follow.

Download TOR

iHRIS Toolkit
Language
: English, some French documents
Description
: A compendium of good practices, tools, training materials, and resources to support deployment of an iHRIS-based system. Serves as a comprehensive orientation to the many tasks involved in planning for, deploying, and maintaining your health workforce system. iHRIS also offers e-courses for iHRIS users and administrators, and a guide for developers who want to download the source code and customize the iHRIS software.Link: iHRIS Toolkit

RapidPro Website
Language: English
Description
: The RapidPro Website provides a wide variety of information about the platform, including a “Features” section with explanations on how to utilize messages, flows, campaigns and triggers, a section entitled “RapidPro’s API” for developers supporting the backend of the system, a space for Frequently Asked Questions (FAQ) and links to the RapidPro Community so users can explore how others are utilizing the system for their communication campaigns. 
Link: https://community.rapidpro.io/


 

Workflows

Human Resource Strengthening Workflows

Strong health systems are essential for achieving health goals. The Ebola outbreak in West Africa exposed cracks in health systems, causing a breakdown in health services and the loss of lives for over 11,300 people, including more than 500 health workers. Gathering information from your health workforce about health facilities, health worker pay, health worker absenteeism, and other indicators can provide essential information for maintaining coordination at the central level.

The mHero Liberia team developed several workflows for health system strengthening. These include Health Facility Service Validation, Health Facility Status, County Ledger Use, and Human Resource Questionnaire. To access information about these workflows and learn how to best use the information, please click here.

Family Planning Workflows

Family planning services are essential to the health of women of reproductive age. These services also help men and women achieve their ideal family sizes, are important for national economic growth, and contribute to environmental sustainability. mHero family planning workflows will help ministries of health gather family planning and reproductive health information from health workers, which in turn can assist in increasing contraceptive prevalence rates, reducing total fertility rates, and improving family planning and reproductive health services in the country, especially those with high unmet need.

Four workflows have been developed for family planning support, including Expanding Method Mix of Contraceptives, Client Barriers to FP Uptake, FP Counseling, and FP Training. To access information about these workflows and learn how to best use the information, please click here.

Links to the workflows in a Word document can be found here along with information on where to access them in RapidPro. As new workflows are created, they will be grouped and shared here. If you wish to submit a workflow to post to this website, please contact mHero@intrahealth.org

Maternal, Newborn, and Child Health Workflows

Strong antenatal and postpartum care can lead to better health outcomes for mothers and newborns. Maternal and newborn mortality rates are higher in many low- and middle-income countries than in high-income countries. Common causes of both maternal and newborn mortality can, in many cases, be prevented with proper care before and after birth. Supporting the health worker to provide both routine and emergency care during and after pregnancy can reduce both maternal and neonatal mortality. Additionally, childhood immunizations and proper nutrition can help lay the foundation for a healthy life for children.

Four workflows have been developed for the support of maternal, newborn, and child health services including Antenatal Care, Postpartum Care, Immunizations, and Nutrition. To access information about these workflows and learn how to best use the information, please click here.

mHero Wiki

The mHero wiki contains articles that clearly describe the technology behind mHero. All content is developed by and for developers and technologists using mHero. The wiki may include mHero installation and configuration instructions as well as guidance on how to link component systems such as iHRIS and RapidPro. The mHero wiki also highlights hardware and software requirements for running the system.

View wiki


Training materials 

​A note on audience type: These training materials have been organized by different user type for a general mHero project. Each type has different roles and responsibilities within mHero projects, which affects the type of learning they need. We feel this works for general mHero projects -- but not all mHero projects. Some people could fall under two (or three) different user types. Yet most people will generally fall under just one.

We refer to these categories throughout the mHero training documentation. Please view the categories here.

Title: Introduction to mHero (video)
Language:
English
Audience: All Users
Description:
We introduce the idea of use case development and the subsequent processes of brainstorming use cases and prioritizing them, all based upon the initial motive for utilizing mHero. Use cases, workflows, and short codes are examples of components that will be explored and practiced

View Video

Title: Components of mHero (slides)
Language: English
Audience: All Users
Description: This presentation walks you through the technical components of mHero including how the different technologies work together through the platform.

View presentation

Title: Technical Deep Dive into Interoperability (slides)
Language:
English
Audience: System Administrators
Description: This visual compilation of slides highlights mHero as a platform capable of connecting varying components, for example, multiple data bases, and displays the concept of interoperability. SMS messaging spotlights mHero's ability to communicate between different hubs

View presentation

Title: Design Thinking for mHero (pdf)
La
nguage: English
Audience: All Users
Description: Design Thinking is an innate human process that relies on our ability to be intuitive, to recognize patterns, to construct ideas that are emotionally meaningful as well as functional, and to express ourselves through means beyond words or symbols. It is a highly creative process that relies on empathy, problem solving, rapid ideation, prototyping and testing.

View materials

Title: CommCare and mHero (Video)
Language: English
Audience: System Administrators
Description:This seven-minute video from Dimagi highlights how CommCare interacts with the mHero suite.

 View video

Title: Overview of the GQM (goals, question, metric)
Language:
English
Audience:
Stakeholders
Description:
The Goals, Question, Metric (GQM) process brings context to your data and allows you to re-examine what you want to achieve. Basic definitions as well as SMART objectives are reviewed and the GMQ process is displayed in six steps.

View materials

Title: Use Case Brainstorm and Prioritization
Language:
English
Audience:
All users
Description: 
We introduce the idea of use case development and processes of brainstorming use cases and prioritizing them. Use cases, workflows, and short codes are examples of components that will be explored and practiced.

View Use Case Brainstorm and Prioritization
View Use Case Brainstorm Activity Sheet
View Use Case Prioritization Activity Worksheet

Title: Asking Good Questions to Create Use Cases (presentation)
Language:
English
Audience: 
Stakeholders 
Description:
This Power Point slide presentation acknowledges the need for thoughtful, reflective question generation when developing workflows. It gives a few examples of great workflow questions, as well as others that are sub-optimal, and how you can improve poorly worded questions.

View Asking Good Questions to Create Use Cases

Title: Overview of Data Use (presentation)
Language:
English
Audience:
All users
Description:
This slide presentation introduces the idea of data use and how mHero can be harnessed to gather specific information. Data sources are explored and the means in which data is acquired using mHero, for example, through Workflows generated in RapidPro. The presentation also examines data exploration and analysis and the importance of feedback between stakeholders and health workers to maintain a fluid transfer of information.

Download Overview of Data Use Presentation
View Video Presentation

Title: Overview of Data Visualization (presentation)
Language:
English
Audience:
All users
Description:
This slide presentation exhibits the variety of ways in which data can be demonstrated and visualized. From traditional graphs and scatterplots, to highly advanced digitized maps displaying multivariable analysis, data visualization is discussed as becoming the new gold standard in presenting data.

Download Overview of Data Visualization
View Video Presentation

Title: Data Analysis Key Concepts & mHero (presentation)
Language:
English
Audience:
All users
​Description: This presentation introduces the basics of data analysis, especially regarding health services, defines key concepts and shows users how to apply these concepts to working with mHero.

Download Data Analysis Key Concepts & mHero

Title: Excel Tips for Data Analysis (tip sheet)
Language: English
Audience: All users
Description: This short tip sheet provides information on using response rate and percentages, filtering data, hiding columns, using Excel Counts and a primer on making graphs. This information will help users with basic data analysis.

Download Excel Tips for Data Analysis

Title: Data Use Tips (tip sheet)
Language: English
Audience: All users
Description: This document is intended to be a summary of the key highlights presented in this module on data use and how data use applies to mHero.

Download Data Use TIps

Title: Running Reports for mHero in iHRIS (video)
Language: English
Audience: System Administrators
Description: This eight-minute video takes you through a step-by-step process of identifying workflows of interest within the iHRIS database. The narrator reviews setting search definitions and ranges to populate desired lists and generate reports.

View video

Title: Standardized Data Lists in iHRIS (webpage and resource)
Language: English
Audience: System Administrators
Description: This tip sheet discusses how reporting information in the same way, through standardized data lists, can prove essential when systems, such as iHRIS, continue to collect data and are made accessible to multiple entities.

View Standardized Data List site
Download Standardized Data List tip sheet

Title: Establishing and Using Data Standards in Health Workforce Information Systems (document)
Language: English
Audience: System Administrators
Description: As countries move ahead with HRIS scale-up efforts, it is important to establish and use standards (organizational, national, and international) to align and harmonize the collection, aggregation, and analysis of human resources for health (HRH) data. This document will provide concrete examples in using international standards at the country level.

View document

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