The categories are as follows:

Users:

• People who use the mHero system to develop and execute use cases

• They are often staff members in the ministry of health or health systems organizations
  
  

Stakeholders:

• Leaders and managers involved in requesting use cases and guiding the questions posed and data collected.

• They use the information collected to help make decisions or develop health policies.

System Administrators:

• Technical staff who manage the ICT systems (servers, infrastructure, and software) used by the MoH or health system organization.

• They assist in the technical implementation of mHero by implementing components needed as well as linking them into a working system.